Waggener Edstrom Communications

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Account Manager

at Waggener Edstrom Communications

Posted: 8/24/2019
Job Reference #: 8979

Job Description

  • Job ID
    Job Location
    US-WA-Bellevue | US-OR-Portland | US-CA-San Francisco
    United States-WA-Seattle
    Public Relations
  • Overview

    Do you love telling technology stories to business and tech audiences? Are you energized by working with an amazing team of agency pros? Do you embody a client-first mindset? Then we have the role for you – an account manager who will work closely with our Microsoft clients and an agency team to create and tell stories across earned outlets and owned channels.

    This is an important role focused on Microsoft’s enterprise technology campaigns, specifically responsible for telling stories about Microsoft and its customers’ work across industries such as financial services, healthcare, retail and more. The ideal candidate must have an agile mindset, demonstrate excellent writing and verbal communication skills, have experience pitching and landing stories in business and technology and industry trade publications, be a strategic thinker, excel at detailed analysis and project management, and thrive in an independent work environment. The account manager will work directly with clients and be part of a broader agency team focused on similar storytelling accountabilities. This position will manage, plan, and execute on earned and owned media programs.


    Influencer Engagement

    • Build & grow relationships with key, senior level media/influencers

    • Identify global, digital & social communication trends; educate clients/agency

    • Conceive & tell strategic stories apart from client business milestones

    • Manage junior level staff on global influencer processes & trends

    Digital & Social Media Acumen

    • Identify & drive digital/social media strategies; either standalone or as elements of communication plans

    • Articulate emerging media platforms & if/how they meet client’s business needs

    • Lead clients in understanding the importance of social media engagement

    Client Engagement

    • Provide strategic counsel to key clients & serve as a trusted advisor on clients & competitors

    • Manage & grow senior level client relationships

    • Assure internal & external stakeholders are aligned

    • Negotiate & manage client expectations & satisfaction

    • Participate in, and may drive, communication planning

    Business Acumen & Strategic Thinking

    • Develop & execute integrated communication plans

    • Participate in budget & resource management & tracking team utilization

    • Drive cross-team integration/ collaboration

    • Build awareness & showcase capabilities, talent & results internally & externally

    New Business Development

    • Assess validity and value of new & organic growth opportunities

    • Serve as project manager in preparation & delivery of organic growth or new business proposal content & in-person pitch meetings

    • Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape

    • Inform, educate & influence existing and potential future clients directly on WE value and positioning relative to competing agencies

    People Leadership

    • Manage career development & performance of direct reports

    • Partner with Human Resources to manage employee relations issues

    • Manage up & educate senior staff on crisis issues, & client/team satisfaction

    • Model & hold team accountable to demonstrating agency values


    • Typically at least 4 years’ experience in communications– in an agency or applicable industry

    • Minimum of 3 years integrated communications management & execution experience, including developing plans, launch strategies, product positioning, pitching stories, negotiation, budget responsibility, media training, messaging & creative tactical ideas

    • Demonstrated creative & strategic mindset

    • Made presentations to groups of all sizes; pitched new business

    • Strong organizational skills & ability to multi-task, work in a team environment, and meet deadlines

    • Bachelor’s degree required & Master’s degree preferred in Communications, Journalism, Marketing, English or related field

    Equal Opportunity Statement

    Equal Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or other legally protected class status.

    Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.