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On-Call Terminal Attendant

at State of Washington

Pay: up to $20.83/hour
$20.83 - $
Posted: 11/9/2019
Job Status: On Call
Job Reference #: 2618728

Job Description

Overall Job Objective


The Opportunity: 
Washington State Ferries (WSF) is seeking several dedicated, career minded professionals to serve as On-Call Terminal Attendants. Our Ferry Terminals are located as far north as Anacortes and as far south as Point Defiance in Tacoma, WA.  Terminal employees play a critical role in creating a positive, memorable experience for millions of passengers traveling through the largest maritime highway system in the United States.

The On-Call Terminal Attendant is responsible for a number of different tasks that are key to ensuring a safe and enjoyable travel experience for Ferry passengers. This is an excellent opportunity for a multi-skilled individual who enjoys a variety of work.
As an on-call employee, you must be available for all shifts including morning, mid-morning, evening, weekends, and holidays. These essential on-call positions provide back-up for scheduled absences, but are even more critical when it comes to filling last minute staff shortages that require a quick response time.
On-Call Terminal Attendant will receive daily work assignments from your assigned Terminal Supervisor and may be assigned any of the following tasks: 
  • Safely and efficiently load and unload the vessels, working closely with ferry's deck officers and deck crews.
  • Safely direct passenger, vehicle and bicycle traffic at ferry terminals.
  • Operate a 2-way radio to communicate with the ferries' First Mate and ticket sellers on load status, potential delays, and priority load requirements.
  • Organize and direct motor vehicles and bicycles using hand signals and voice commands, and properly distributes vehicle by weight and category to ensure boat loads are balanced.
  • Operate a bullnose tractor to transfer trash and assist passengers with the removal and relocation of inoperable vehicles in load areas.
  • Operate equipment to spread sand/salt on walkways and parking areas and/or remove snow to reduce the risk of slips and falls during inclement weather.
  • Sell passenger tickets.
  • Maintain and clean the service area and bathrooms, replenishes bathroom supplies as needed
  • Empty trash cans in all service areas. 

Other Duties and Responsibilities:
  • Provide excellent customer service to staff and customers traveling with WSF.
  • Follow WSF policies and procedures to safeguard public assets and ensure safety and security for staff and customers.
  • Conduct safety and security checks and report safety and security risks to management immediately.
  • Operate and maintain Terminal equipment such as lights, barriers, and ramps and transfer spans and adjust as necessary to accommodate tide changes.
  • Accurately assess and apply transportation fees for vehicle and/or pedestrian tickets, boarding passes, transfers and voucher payments in accordance with published rate schedule and process accurate refunds as needed.
  • Operate a ten-key and terminal computer, record transactions, generate revenue and variance reports to balance fund accounts.
  • During vessel landings, check lines, transfer span height, and general security of the vessel.  
  • Advise Terminal Supervisor and/or Operations in case of emergency.
  • Prepare a daily fund and/or passenger load report for Terminal Supervisor and First Mate.
  • Maintain a clean and orderly toll booth, ticket locker, and cash safe at all times.
  • Other duties as assigned
To be considered for this position, you must:
  1. Be in possession of a valid Transportation Worker Identification Credential (TWIC) by March 1, 2020.
    • For additional information on the application process for this credential please click HERE.  You must be in possession of a valid TWIC card by March 1, 2019. **NOTE: It can take 2-4 weeks to process your application for this identification card, so if you are seriously interested in one of these positions do not delay 
  2. Attend an WSF Information Session, and complete a math assessment.
    • During the information session, we will verify your credentials and provide an overview of the WSF operations and life as an Attendant. 
    • You will also be asked to complete an assessment that will test your ability to follow directions, interpret fee charts, make sound decisions and use basic math to manage cash exchanges and account funds assigned to ticket sellers.  
  3.  Pass a physical agility and abilities test after receiving contingent job offer.

 Essential job functions:
  • Ability to perform repetitive physical tasks and stand for long periods of time, often outdoors and in inclement weather conditions.
  • Ability to read and interpret tide table and Tariff rates sheet (fees schedule).
  • Ability to greet customers in a friendly, professional manner.
  • Ability to travel to various terminal facilities as needed.
  • Ability to learn and abide by all prescribed safety and security procedures and maintain compliance.
  • Ability to stand and walk for long periods at a time, use both arms and hands to provide hand signals and directions as needed, and occasionally lift and carry up to 50 pounds
Required qualifications: 
  • High School Diploma or GED equivalent
  • Valid unrestricted Driver's License and ability to operate heavy equipment, such as a bullnose tractor and transfer spans.
  • Possess and maintain a valid Transportation Worker Identification Credential (TWIC) card.
    • Must obtain TWIC by March 1, 2019.
  • Excellent communication skills, both written and verbal.
  • Ability learn WSF point of sale system 
Anticipated Timeline
November – December 2019:
Accept and review applications.
January 2020:
Qualifying applicants are invited to attend an information session and complete a math assessment. Information sessions will be conducted the 3rd and 4th week of January.
February 2020:
Successful candidates are invited to interview.
Contingent offers are made; candidates required to complete an Agility Test.
Final offers made to selected candidates. 
March 2020 – June 2020
New Hire Training Course (two weeks long) – Candidates who have successfully completed all steps in this hiring process and accepted a formal offer from Human Resources will be scheduled for a two-week training session at the WSF Headquarters in Seattle, WA.

Upon completion of this training, successful candidates will be assigned to a home terminal where they will receive additional hands-on training and work with their direct supervisor on daily assignments.  Assignments are typically ten (10) hour shifts, four days per week, however; you may be asked to work additional days or hours in an emergency situation.  

Applications for these positions will only be accepted electronically. If you do have an account set up on, you will need to create one in order to proceed. Click the green 'Apply' button on this screen to get started! Note: Please be sure to use an email address you check regularly as communication for this recruitment will be done primarily through email. Failure to respond in a timely manner may result in your name being removed from consideration for this employment opportunity.
Contact us: 
For inquiries regarding this recruitment please contact Cori Shull at Please, reference recruitment number 19DOT-WSF-TERMINALATTENDANT.

WSDOT is an equal opportunity employer. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed recruiter.

WSDOT does not use the E-Verify system. For more information, please visit