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CORRECTIONAL RECORDS TECHNICIAN

at State of Washington

Posted: 12/3/2019
Job Reference #: 2537157
Keywords: clerical

Job Description

Overall Job Objective

Description



Correctional Records Technician 
Warrants Unit
Headquarters
Tumwater, WA

This recruitment may be used to fill multiple vacancies for any of the three shifts within the unit.
The Warrants Unit is staffed 24 hours a day, 7 days a week with the following shifts:

 
Day Shift: 5:00 am – 1:30 pm
Swing Shift: 1:00 pm – 9:30 pm
Graveyard Shift: 9:00 pm – 5:30 am
 
All positions, regardless of shift, will have 2 consecutive days off. The specific days off do vary by position.
 
Note: Please only apply to this posting once.

The Department of Corrections is seeking multiple highly motivated and qualified individuals to take on the dynamic role of a Correctional Records Technician for our Warrants Unit within the Office of the Deputy Secretary. These are full-time permanent and non-permanent positions located at Department of Corrections Headquarters in Tumwater, Washington.
 
Our mission at the Department of Corrections (DOC) is to 'improve public safety'. With a vast number of innovative sustainability programs, and evidence-based practices used to reduce recidivism, Washington State is highly regarded as a strong leader in the field of Corrections. For additional information about our agency, please visit doc.wa.gov.
 
The Warrants Unit/these positions contribute to the agency mission by processing all warrant records for offenders who are on escape, or abscond status, from confinement, or within the community. The Correctional Records Technician is responsible for the accurate input, review, and removal of all warrant records to assist law enforcement partners and DOC field staff in the apprehension of offenders on warrant status.
 
The Warrants Unit operates under strict timelines for warrant entry and validation of records that are in alignment Washington State Patrol and DOC policy/procedures. The Warrants Unit is a 24/7 unit comprised of 3 shifts- day shift, swing shift and graveyard.  Staff must be on duty to answer phones at all times; this makes all positions critical to ensuring the vital functions of public safety and warrant operations continue uninterrupted. All staff within the unit are designated as COOP (Continuity of Operations Plans), with a mandatory minimum of 2 staff required to be on shift at all times.  Overtime may be awarded/may be mandatory to ensure there is sufficient staff coverage.
 
To be considered for this position, please attach the following to your online application:
  • A detailed, chronological resume, and
  • Letter of Interest that outlines how you meet the qualifications for this position
  • A minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. 

Duties

Key responsibilities of a Correctional Records Technician include, but are not limited to:
 

  • Maintain the security, control and accuracy of all warrant records to include:
    • Receive input, process and remove warrants and other information into and from WACIC/NCIC and local computer system in support of Community Correction's Officers (CCO) caseloads.
    • Cancel, modify and supplement warrant records to ensure complete and accurate information is recorded.
    • Utilize and maintain databases and programs containing information relative to offender's conviction, sentence and violation history.
    • Enter information into the Department's electronic offender database.
    • Maintain confidentiality of information as protected by agency policy, state laws, or federal laws.
  • Assist law enforcement agencies and CCO's with interpretation, validation and issuance of warrants which include:
    • Provide detailed interpretation of warrants to law enforcement and CCOs.
    • Confirm validity of Department warrants for CCOs.
    • Issue arrest and detain orders on offenders at the request of law enforcement and CCOs.
    • Issue authorization teletypes, locally and nationwide, to holding facilities to detain offenders.
    • Independently make technical decisions on immediate, critical issues to law enforcement personnel to include, but not limited to, validity of warrant, extradition limits, need for inclusion of duty officer, detaining offenders involved in situations that pose a threat to the community.
  • Coordinate extradition processes by collaborating with Transportation and Law Enforcement to return offenders from other jurisdictions nationwide.
  • Explain the policy, procedures and standards concerning Washington State escape warrants and extraditions to internal and external stakeholders
  • Maintain and monitor warrant case files in compliance with WACIC/NCIC mandatory audits
  • Scan documents into the Department's electronic data system
  • Work together as a team contributing to a shared workload while exhibiting strong verbal and written communications skills with co-workers, supervisor/management, and our customers/stakeholders.

Qualifications

Required:

  • High School diploma or equivalent.
  • One (1) year of experience maintaining or processing records including but not limited to: medical/dental records, legal records, property records, administrative records, clerical records, etc.
*Note: For the purpose of this position, maintaining and processing records is defined as the entry/input, review, removal, upkeep, electronic retention, and hard copy retention of records in a professional setting.
  • One (1) year of experience in customer service.
  • Must respect and maintain confidentiality. 
  • Demonstrated ability to:
    • Effectively communicate with co-workers, the public, and criminal justice agencies. 
    • Analyze and solve problems under highly stressful or adverse situations.
    • Multitask effectively.
Preferred:
  • One (1) year experience maintaining or processing offender records such as legal files, property files, grievance files, administrative files, medical files, parole files, or counselor or custody files in a governmental law enforcement office, court setting, or an adult or juvenile correctional agency. 
    *Note: Offender records are defined as records containing certified copies of the original documents, relating to the offender's crime and sentence. Offender records are not property files, grievance files, administrative files, treatment files, slough files, parole files, counselor files or custody files.  
  • College-level course work in criminal justice, business administration, accounting, social science, or a related field. 
  • Knowledge of criminal history document processing.
  • One (1) year of experience providing customer service working in a 911 dispatch or other type of call center environment.
  • One (1) year of experience working within the Offender Management Network Information (OMNI) program.
  • Intermediate level proficiency in Microsoft Office programs to include: Outlook, Word, Excel, and SharePoint.
  • Washington State Patrol ACCESS certified

Supplemental Information

'The mission of DOC is to improve public safety.'
For additional information about the agency, please visit doc.wa.gov
IMPORTANT NOTES:
•Please include a minimum of three professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.  If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
•Phone number AND email address are required for all professional references.
•All DOC employees are fingerprinted for a criminal history background check.
•Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
•We are committed to maintaining a drug and alcohol free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
•Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
•Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
•Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.  When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.
•This position may be included in a Union Shop.

  • We are committed to hiring individuals who possess core diversity competencies: 
    • Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
    • Work effectively with men and women of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.
    • Respectfully acknowledge people's differences and recognize these differences as important and valuable.
    • Promote inclusiveness.
    • Be culturally sensitive and appropriate.
    • Respect and value diverse backgrounds and traditions.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability. 
For questions about this recruitment, or to request reasonable accommodation in the application process, please email dochqhr@doc1.wa.gov or call us at (360) 725-8459.  For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388