State of Washington

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Compliance Licensing Manager - Professional Licensing Support Services, Business and Professions Div

at State of Washington

Posted: 11/19/2019
Job Status: Full Time
Job Reference #: 2609391

Job Description

Overall Job Objective


Our purpose: "Helping every Washington resident live, work, drive, and thrive."
Our values: Trust, Respect, Diversity, Equity, and Inclusion
The Department of Licensing has an exciting opportunity for you to support and provide direction, guidance, and information on the complex disciplinary issues relating to the programs within the Professional Licensing Support Services section. The compliance team works with laws, rules, and policies to ensure our licensees are in compliance. We protect citizens from unfair business practices through licensing and regulation of businesses and professionals operating and offering services to Washington State consumers.
In this position, you will receive work and assignments from the Compliance Unit Manager and will be responsible for reviewing and evaluating investigation, inspection, and audit reports. You will identify violations and determine statutory authority for possible administrative actions. You will recommend applicable methods for initiating formal or brief adjudicative processes when taking a disciplinary administrative action in all programs areas. You will effectively organize and coordinate all activities encompassing legal procedures to ensure due process under the Administrative Procedures Act for unlicensed activity and other possible violations of State laws or rules.
You will directly work with the section management and program staff when drafting disciplinary charging documents, notifications, and orders that conform to all administrative requirements. This work requires extensive knowledge of issues affecting confidentiality and public disclosure while using critical thinking skills to identify relevant facts and evidence to develop the case files.  
You will confer and coordinate with Program Managers and Assistant Attorneys Generals in developing and writing formal statement of charges, notices of intent to cease and desist, withdrawals, stipulated agreements, final orders and all other charging and case resolution documents.
Additionally, you will track and monitor case file statuses while adhering to timelines, update and ensure compliance with agreed orders, and assist in the collection of fines. You will monitor and analyze information by utilizing specialized licensing and legal file tracking systems.
Our ideal candidate will be able to successfully work in a fast-paced environment and enjoy researching and working with laws, rules, and policies and are highly ethical, professional, and confidential in their work and interactions. They are self-motivated, work well independently or within a team while responding to customer issues and concerns and are process and detail oriented.
We seek someone who possesses the ability to adapt to changing business needs, tolerate stress in adverse environments, strong time management, verbal, and written skills. We are looking for a candidate with the ability to create and maintain a high degree of customer satisfaction in a regulatory environment.
If this sounds like a role you would thrive in, apply today!
Please Note
This position is a Professional Licensing Manager 2 classification.

Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Required Qualifications
Applicants who possess the following qualifications may be referred to the hiring manager:
  • Four years' experience in a legal and/or regulatory environment communicating and interpreting complex information, rules and regulations, or policies and procedures, to individuals and/or groups. Legal interpretation experience gained from working in a legal regulatory compliance environment, law firm, or in-house legal department.
  • Two year of experience researching, analyzing investigative reports and compiling evidentiary documents, determining best administrative or disciplinary actions, and drafting documents involving a high attention to detail, such as letters, statement of charges, agreed orders, or notices.
  • One year of experience using MS Office Suite including Excel, Word, and Outlook.
  • Two year of experience communicating effectively, verbally and in writing, to a diverse and sometime antagonistic clientele while respecting and maintaining confidentiality.
Preferred Qualifications
Applicants who also possess the following may receive additional consideration by the hiring manager: 
  • Bachelor's degree in business administration, public administration, criminal justice, pre-law, social or behavioral science or closely related field. Additional qualifying experience may substitute year for year for education.
  • One year of experience organizing multiple assignments of a complex nature involving competing priorities producing work product that is accurate, thorough, and timely.
  • One year of experience initiating formal disciplinary actions to include preparing legal documents, statement of charges, cease and desist notices, agreed orders, notices of denial and suspension or revocation.
  • One year of demonstrated knowledge and experience in state licensing and regulation
Make a difference. Join our team!
We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State.  We regularly interact with over 6 million Washingtonians and collect nearly $3.3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services.
We serve all the people of Washington State with pride and are developing the systems and standards necessary to achieve better outcomes for all of our residents. Come join us in changing the way government delivers services, and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
Click here for more information about our agency culture and diversity, equity, and inclusion plans; and to learn about the many additional benefits we offer!
Union Inclusion
This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).  For membership questions, contact the local Union Representative.
How to Apply:
To be considered for this position, the following steps are required:
  1. Select the large Apply button at the top of this job announcement. If you haven't already done so, you will need to create an applicant profile.
  2. Ensure the work history section of your applicant profile is current and thorough, clearly stating any and all qualifications and competencies you possess related to this specific position.
  3. Upload and attach your cover letter specific to this position and your current resume.  Your materials must also include three professional references with name, title, and current contact information.  References may be listed in your applicant profile, included on your resume, or uploaded as a separate attachment.  Additional references are accepted.
  4. Answer all of the supplemental questions and be sure that all of your responses are clearly reflected and can be verified in your application materials.
It is important to note that salary offers are based on qualifications relevant to the position. It is in your best interest to be specific with regard to how you meet and/or exceed each of the qualifications above.
You are welcome to include the name and pronoun you would like to be referred to as in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions or need assistance completing the application process, contact the recruiter listed below prior to when this job posting closes AND before you submit your application.
Veteran Preference Notice
To take advantage of veteran preference, please do the following:
  • Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to
  • Use a subject line of "VET for BPD PLM 2 19-187"
  • Include your name as it appears on your application in
Military Spouse Preference Notice
To take advantage of military spouse preference, please do the following:
  • Email us your information at
  • Use a subject line of "MS for BPD PLM 2 19-187"
  • Include your name as it appears on your application in
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
Contact Us:
For inquiries about this position, please contact Anu Rao at 360-902-4061 or email HRRecruit@DOL.WA.GOV. Please use a subject line that includes BPD PLM 2 Cert #19-187.