State of Washington

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Communications Officer / Dispatcher Series (Applicant Pool 2019)

at State of Washington

Posted: 8/25/2019
Job Status: Full Time
Job Reference #: 2308197

Job Description

Overall Job Objective

Description



This recruitment will be used to establish an agency applicant pool for our eight Communications Centers statewide. 
Our Centers are located in Tacoma, Bellevue, Yakima, Spokane, Vancouver, Wenatchee, Marysville, and Bremerton.

CURRENTLY HIRING FOR: 

BELLEVUE AND MARYSVILLE CENTERS


Are you looking for:
  • Excellent benefits?
  • Career growth opportunities?
  • Opportunities to impact your community?
  • A professional workplace that fosters respect, commitment and trust?

 As an employee of the Washington State Patrol, you will be part of a team of dedicated professionals responsible for providing safety and security to the citizens of the State of Washington. 

Troopers patrolling the highways are the most visible part of this agency.  However, there are over 1,200 civilian employees who serve behind the scenes supporting the agency mission.  To name just a few, we have:
  • 911 dispatchers who are the critical vital link between calls for assistance and emergency response;
  • Commercial Vehicle Enforcement Officers that work to inspect commercial vehicles to ensure safe and efficient travel on public highways;
  • Deputy State Fire Marshals who help prevent fires in homes and workplaces;
  • Forensic Scientists who process evidence that assists in prosecuting criminal cases;
  • IT Specialists  who leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications
  • Records staff that process criminal information to ensure crimes are reported accurately so that offenders do not end up working with vulnerable people
  • Administrative staff who provide exceptional customer service and respond to information requests while ensuring the agency runs smoothly and efficiently
Apply today and join us in providing "Service with Humility"!

The individual hired for this position may also be qualified for the Public Service Loan Forgiveness program.  For information on this program click on Public Service Loan Forgiveness Program."
 

Duties

The Communications Division employees are true first responders and are the lifeline for our Troopers and many contracted agencies.  Located in eight communications centers throughout Washington State, Communications Officers provide around-the-clock professional emergency support to the WSP, federal, state, local and tribal agencies.  Communications Officers answer 911 calls and initiate emergency services to meet the needs of the public and officers in the field.
 
Communications Officer 1 [Entry Level & Lateral Entry] - Salary: $3,929 to $5,141 (monthly)
A Communications Officer 1 will receive training in law enforcement and emergency communications operations and procedures, transmitting, receiving, and relaying information concerning public safety and law enforcement activities to, from, and between State Patrol mobile units and stations, other State, county, and Federal law enforcement agencies, and the public by means of radio, multi-line telephone systems, computer terminals, private line intercom systems, and other telecommunications devices.
 
In a Communications Center, a Communications Officer 1's primary responsibility is to to efficiently multi-task technologies answering emergency 911 and business phone calls, entering and updating calls for service and self-initiated activity into a Computer Aided Dispatch (CAD) Computer system and transmitting and receiving radio communications from field personnel.
 
These critical responsibilities are the lifeline for officers in the field and the first contact with the public who report emergency situations requiring police, fire or medical response. 

Communications Officer Assistant [Call Taker] - Salary: $3,122 to $4,066 (monthly)
A Communications Officer Assistant's primary responsibility is to efficiently answer emergency 911 and business phone calls and enter/update calls for service into a Computer Aided Dispatch (CAD) system.  (Available in Bellevue only.)
 

Qualifications


Successful Communications Officers come from many backgrounds. We emphasize strong communication skills, the ability to build effective working relationships, and a strong desire for professional development. 
 
REQUIRED EXPERIENCE AND EDUCATION: 
 
Required:
  • High school graduate or GED equivalent.
  • Typing speed of 40 wpm

CONDITIONS OF EMPLOYMENT AND PERFORMANCE STANDARDS for all job classes: 
  • Be free from intemperance in the use of narcotics, controlled substances, alcohol, etc.
  • Work weekends, days off, holidays, and rotating shifts; e.g., continuous five-work-days-per-week shifts that rotate each 28 days to a different schedule of regular days and hours per week.
  • Have dexterity of hands and fingers to operate standard office equipment, including a computer keyboard.
  • Ability to respond to visual and sound stimuli with a high degree of accuracy in a timely manner.
  • Ability to distinguish colors.
  • Have adequate hearing and visual acuity to successfully perform the essential job functions.
  • Ability to effectively communicate orally (using radio equipment) and in writing.
  • Ability to effectively communicate with and assist upset, confused, or otherwise distressed customers due to heightened emotions.
  • Comply with departmental grooming standards; e.g. short hair (off uniform collar), short and clean fingernails, etc.
  • Willing to work long, extended or adjusted hours and respond on short notice to work.
  • Accept counseling and guidance from supervisors.
  • Accept responsibility for issued equipment.
  • Refrain from lying, cheating, or stealing.

 

Supplemental Information


The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The agency will verify this information and any untruthful or misleading answers will be cause for rejection of potential employment.

APPLICATION PROCESS:

For any email communications regarding this recruitment, please be sure to check your "spam" folders!

 
Due to the unique hiring process for our applicant pools, it is not unusual to experience lengthy delays in communication or notification of your application status.  We appreciate your patience and look forward to considering you for a position with the WSP.
 
Applications will be accepted electronically at www.careers.wa.gov.

Communications Officer 1 - Only  
G.I. Bill Education Benefits:

Candidates entitled to G.I. Bill education benefits administered by the U.S. Department of Veterans Affairs may qualify for a supplemental monthly check while participating in an on-the-job training program. The Communications Officer 1 positions with the Washington State Patrol are positions that require on-the-job training. To learn if you are eligible for these benefits please call the U.S. Department of Veterans Affairs at (888) 442-4551.

If you have questions regarding this announcement, please contact Melodie Wulfekuhle at (360) 704-2307 or melodie.wulfekuhle@wsp.wa.gov.
 
TESTING & HIRING PROCESS:
 
  1. Complete on-line application through www.careers.wa.gov
     
  2. Successfully pass the CritiCall hands-on skills test.  These tests are conducted at each Communications Center and at the WSP Headquarters in Olympia.  This includes, but is not limited to tests related to typing speed and accuracy, reading comprehension, spelling, data entry and accuracy, call summarization, memory recall, prioritization and map reading.
     
  3. Pending current employment needs at selected Centers, you may be invited to an oral interview.  Successfully pass an oral interview
     
  4. Successfully pass a pre-employment polygraph examination and background investigation
     
  5. A conditional offer of employment may be made to successful applicants - pending current employment needs at selected Centers
     
  6. Successfully pass a departmental hearing examination
     
POLYGRAPH & BACKGROUND INVESTIGATION:

Prior to a hire, a polygraph examination and background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants are required to sign release of information forms and will not have access to any investigative materials, files, or results.  The Washington State Patrol has strict guidelines relating, but not limited to, personal and employment characteristics, arrests, convictions, and illegal drug usage, etc.

During the polygraph examination, candidates are required to sign an assessment sheet and participate in an oral interview process to verify responses to the Personal Background Evaluation, the Personal History and Background Questionnaire, and a Pre-Employment Interview.  Untruthful or misleading answers or omissions will be treated as a falsification which will be cause for rejection of potential employment.
 
TRANSCRIPTS:

Education verification is part of the selection process. If selected as a top candidate, position required and/or applicant specified education will be verified. Please do not send these transcripts at the time of application. If you are selected as a top candidate you will be contacted by the Human Resource Division and asked to provide transcripts at the appropriate time.

OTHER INFORMATION:

Persons with a disability, who need assistance in the application or assessment process, or those needing this announcement in an alternative format, may call (360) 704-2317. Applicants that are deaf or hard of hearing may call through the Washington Relay Service 7-1-1 or 1-800-833-6384.

The Washington State Patrol actively supports diversity in the workplace
and is an Equal Opportunity Employer.