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Sales and Operations Specialist
Who We Are
OpenWorks is a leading facility solutions provider, founded in 1983, headquartered in Phoenix, Arizona with regional offices nationwide. Our mission is to improve our customer’s results by consistently making their facility cleaner, safer and healthier. Through our Franchise Owners and Preferred Partners, OpenWorks services more than 1100 facilities each day across the United States. Check out our Careers Blog to see us in action!
What You'll Do
As Sales and Operations Support Specialist, you will be the liaison between field Sales, Operations, and Franchisees with Corporate Departments for business processes and communication. You will be directly responsible for receiving and entering billing requests, fielding inquries, and coordinating communications with internal and external stakeholders. Promote the positive, entrepreneurial company culture while supporting offices throughout the Division.
Accurately entering billing for new customers, one time services, and contract adjustments in CRM application and other programs
Draft professional email and business communications for internal and external audiences
Provide support to multiple regional offices, franchise owners, and cross-functional team consistently delivering a great experience
Troubleshoot complex sales, operations, and other business issues
Interpret and prepare contracts and other official business documents
Perform continuous improvement initiatives, projects, and other duties as needed and/or assigned
What We’re Looking For in You
Minimum 2 years of related experience supporting sales, operations, or similar business functions
Previous experience with general billing, debits/credits, contracts, or other complex business processes preferred
An eye for identifying trends and sharing process improvements
Professional written, verbal, and interpersonal communication skills
Ability to work independently to prioritize work and meet deadlines with minimal supervision
Patience to effectively handle multiple requests, while providing a high level of external and internal customer service
Excellent problems solving skills
High degree of detail-orientation and accurate work
What'll Make You Standout
Previous experience supporting active sales office, bank teller, or supporting accounting roles
Strong operating knowledge of Microsoft Office Suite, CRM experience desired
What You'll Get
Quarterly, company-wide net profit sharing opportunity
Chance to win Annual President’s Club Trip and other contests
401k retirement savings plan with generous company match
Comprehensive medical, dental, vision, disability, and life insurance
Paid time off (PTO) and paid holidays
Why We're Different
The OpenWorks culture is focused on promotion from within, which is achieved by our commitment to training and developing an outstanding team of professionals. If you work hard, you'll reap the rewards, both personally and professionally. Our team is driven to accomplish great things in the work place so they can enjoy a fulfilling lifestyle. We invite you to connect with us on Linkedin and Facebook!
OpenWorks is an equal opportunity employer