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Observatory Ambassador Lead

at Legends

Posted: 12/12/2019
Job Status: Part Time
Job Reference #: e60c876d-858d-49ac-81fa-1d7755ae6e3b
Categories: Other/General

Job Description

OBSERVATORY AMBASSADOR LEAD – SKY VIEW OBSERVATORY (SEATTLE, WA)  

About LEGENDS:

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

The Venue: As a new addition in our fastest growing business vertical, Legends designed, built and now operates Sky View Observatory (“SVO”), an innovative guest experience on the 73rd floor of the Columbia Center. SVO set a new standard in the observatory experience in Seattle. Breathtaking 360-degree panoramic views including Mt. Rainier, Bellevue, the Cascade Mountains, Mt. Baker, Elliott Bay, the Olympic Mountains, the Space Needle and much more

THE ROLE

The Observatory Ambassador Lead will serve as the primary point of contact for guests, staff and managers through the attraction while providing a supreme guest service experience.  An Observatory Ambassador Lead has a complete understanding of all four functions of business – People, Process, Management and Technology.  As an Observatory Ambassador Lead, you will work closely with Supervisors and management to coordinate breaks and placement of the Observatory Ambassador staff throughout the shift.   This position will play an integral role in providing Seattle area, United States and International guests with a unique, memorable experience.

JOB DUTIES

-Provide a high level of customer service by engaging guests, answering questions, resolving issues and providing service to ensure a great experience

-Set a positive example and act as a role model to all staff

-Be the face of SVO

-Adhere to and enforce all policy and procedures set forth by SVO Management

-Ensure your area of responsibility is operating within set guidelines

-Schedule staff breaks in accordance with the needs of the business

-Coach, Counsel, mentor and motivate staff to keep them fresh and energized

-Train all new hires and continue on-the-job training while working the floor

-Display a friendly and approachable attitude. Face guests at all times

-Respond to all guest inquiries

-Deliver important information to team members, assuring comprehension

-Monitor areas for safety, maintenance and cleanliness issues

-Assure area is properly prepared with needed supplies

-Maintain an open line of communication with staff and management, including VIP visits, events, roll call information and visibility updates

-Ensure that staff is delivering the highest level of service at all times towards guests and fellow team members

-Work cooperatively with other team members

-Maintain a positive attitude when dealing with staff and guests

-Ability to retain learned knowledge and offer assistance to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries

-Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence

-As conditions and guest traffic flow dictate, Leads may shift staff in their area to maximize a positive guest experience

-Assist Supervisor in the closing procedures in their area and to reset for next day's business

-Perform other duties as necessary or required by management

QUALIFICATIONS

-Minimum 2-4 years’ host, operations or related experience, preferably in an attraction, entertainment or hospitality environment preferred

-Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment

-HIGH level of demonstrated professionalism and customer service

-Ability to memorize historical and technical information

-Multi-lingual or sign language capabilities a plus

-Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work

-Able to work non-traditional hours (nights, weekends & holidays as necessary)

-Supervisory or management experience a plus

-Demonstrate a can-do attitude

-Display an appropriate sense of urgency and take initiative by identifying problems, finding solutions and suggesting possible improvements

-Ability to stand for long periods of time

-Uses down time effectively

-Possesses the ability to diffuse and mediate conflict

-Have complete knowledge of all Observatory Ambassador functions and responsibilities

-Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.