King County Library System

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Human Resources Manager - Learning & Development

at King County Library System

Pay: $95783.5 to $114934/year
$95783.5 - $114934
Posted: 11/14/2019
Job Status: Full Time
Job Reference #: 2600238
Keywords: human resource

Job Description

Overall Job Objective

General Position Summary

Job Number: 2019-00289

Note: This recruitment will remain open until the position is filled. First review of applications will occur on 11/7/2019.

King County Library System (KCLS) is seeking an engaging and dynamic Human Resources Manager to develop and implement comprehensive training programs that support and enhance the short and long-range mission, goals and strategies of the King County Library System (KCLS) and provide KCLS staff with the ability and capability to meet organizational and position objectives.

This position reports to the Director of Human Resources and oversees a innovative Learning & Development Team responsible for the development, implementation and promotion of KCLS training opportunities. 

About the Opportunity:
As part of the KCLS Human Resources Leadership Team, the HR Manager for Learning & Development will be responsible for the design and delivery of high quality training and development programs across the organization. In this role, you will directly oversee functions related to the development of assessments, competencies and curriculum and using your knowledge of adult learning and instructional design theory, advance a contemporary learning strategy, evaluation and implementation plan for the organization. This includes the development of leadership programs, e-learning courses, career pathways, classroom training programs, conferences and workshops to educate and enhance employee performance. As a subject matter expert in this field you will have the opportunity to use your experience and knowledge of project management and organizational development to drive HR initiatives and contribute to the Mission, Vision, Values, and Strategy of the King County Library System. 

Additional responsibilities include building collaborative relationships with business partners as well as negotiating contracts, maintaining department budgets and working with upper management to identify interventions and provide solutions and resources that positively impact results for the organization. You will be able to demonstrate skill and agility in leading and building a team of Learning & Development professionals in addition to a keen awareness of equity principles to cultivate and champion an inclusive and growth-minded organizational culture known for excellence.

Required: Applicants must attach a current resume and cover letter addressing relevant work experience, education, and training as it relates to this position.

About King County Library System (KCLS):
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, KCLS creates opportunities through meaningful connections by acting as the knowledge sharing center for over 1.3 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,300 engaged and passionate staff provide service in 50 library locations and in community engagement using direct outreach and virtual assistance. The service area of KCLS includes the cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

The King County Library System values diverse perspectives, life experiences, and differences. KCLS encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We are committed to being equitable and fair in providing access to opportunities for all. Reasonable accommodations may be made to enable individuals with disabilities to apply for this position or to perform the essential functions of this position. 

For more information about King County and KCLS, please visit the following links:


To request accommodation please call 425-369-3224

Examples of Duties

Essential Duties/Major Responsibilities:
Any of the following duties may be performed.  These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.

  1. Identify training and development needs for KCLS staff at all levels within the organization. Based on needs assessment, develop and recommend comprehensive training programs to include internal and external courses, conferences and on-line learning resources.
  2. Design and lead the implementation of the KCLS training package including: needs assessment, learning objectives, course content, course materials, presentation and training program evaluation.
  3. Recommend and develop curriculum tracks to support and enhance the staff to pursue particular learning paths relevant to their work at KCLS.
  4. Develop and provide individual or customized training courses requested by individuals including preparing learning objectives, designing course content and materials, evaluation tools and facilitating courses.
  5. Consult with managers and supervisors to identify training needs for staff. Personally present and/or oversee the presentation of materials.
  6. Manage departmental staff performing functions such as selection, training and development, work direction, goal setting and achievement, performance evaluation and other human resource activities.
  7. Draft, recommend and implement policies, procedures and processes pertaining to training, conferences, level of funding, travel, paid travel time, certifications and other issues as they arise pertaining to the training and development function.
  8. Identify and negotiate with external consultants and service providers capable of developing and presenting training materials that are consistent with KCLS objectives. Write, negotiate and sign for contracted services. Monitor the effectiveness of service provided and take corrective action when required.
  9. Assure that the training database is accurate and current.
  10. Develop and administer annual operating budget for the department including training, conferences, and other educational opportunities.
  11. Manages and coaches direct reports including conducting periodic performance evaluations and ensures that direct reports are appropriately trained.
  12. Coaches and assists other KCLS managers/supervisors in recruitment, selection, and workforce development best practices.
  13. Keeps abreast of changes in HR laws, industry trends, and regulatory trends related to HR areas of focus.
  14. Performs special projects as requested by Director Human Resources.
Secondary Duties:
   
15. Actively participate on internal and community projects, teams/committees as assigned or required. 
    16. Provide backup facilitation support for trainers.
    17. Provides backfill for Director of Human Resources as necessary.
    18. Provides necessary support to functions overseen by this position.
    19. Assists in the preparation of the annual training budget.
    20. Other related duties as assigned.

Desired Minimum Qualification

Education/Experience:

  • Bachelor's degree in Human Resources, Education, Organizational Development, or other closely related field.
  • Five to seven years of progressively responsible experience in Human Resources, with relevant experience in HR area of focus.
  • Three and a half years of supervising experience. The most competitive candidates will have direct experience supervising HR professionals.
  • Training and/or on-the-job experience in applicable programs and systems such as HCM, authoring/e-learning platforms and LMS or the ability to acquire knowledge and skills in HR areas of focus.
  • Or a combination of education and/or training and/or experience, which provides an equivalent background, necessary to perform the work of the classification.
Core Competencies:
  • Customer Focus - Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.
  • Valuing Diversity - Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.
  • Ethics, Values, and Judgment - Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.
  • Professional & Technical Knowledge - Demonstrates proficiency in professional and technical skills/and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.
  • Coaching and Counseling - Facilitates the development of other's knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals; builds confidence of others.
  • Managerial Courage - Tactfully provides direct and actionable feedback in a timely manner, is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations.
  • Decision Quality - Makes decisions and solves problems, can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations
  • Drive for Results - Focuses on results and desired outcomes and how best to achieve them; does not confuse effort with results. Gets the job done.
Special Requirements
  • Valid Washington State Driver's License

Physical Demands & Work Environment

Physical Demands
While performing the duties of this job, the employee is changing tasks depending upon the shift and will in most cases occasionally stand and walk and up to constantly sit. Will occasionally reach up or down and frequently reach out. Neck rotation may be up to occasional. Constantly using hands in conjunction with finger use and up to frequent keyboarding, this handling or keyboarding may be repetitive up to frequently. Up to occasionally operating foot controls. The employee will seldom lift up to 20 lbs. Employee will seldom push/pull carts and wheeled equipment with light force.

Work Environment
Job is primarily performed indoors in a typical office setting, and involves extensive close work including use of a PC monitor.  Incumbent must be available for evening and early morning meetings, on an occasional basis, and able to serve on-call.  Occasional to extensive travel within the service district is required depending on HR areas of focus.