Highline Community College
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Hourly Library Technician II
at Highline Community College
- General Summary
Highline College is situated in a diverse community just 20 minutes south of Seattle where we serve a student population of over 70% students of color, representing over 35 nations and more than 100 languages. The college embraces equity, inclusion, and social justice, with core goals of Student Attainment, Diversity, Community Engagement and Sustainability. Highline received a distinguished Award of Excellence from the American Association of Community Colleges in 2014, as well as the Higher Education in Diversity (HEED) award in 2013 and 2014. The college was also named one of the Chronicle of Higher Education's Best Colleges to Work For in 2010, 2013, and 2015.
This position reports to the Library Director. The Library has three departmental areas: Circulation Services, Reference Services and Technical Services. The Circulation Services department relies heavily on a team approach to problem solving and decision making, with staff members from outside the department included as needed. Circulation Services manages all basic circulation functions: check out, check in, holds, reserves, overdues and bills. The department is also responsible for collection maintenance and inventory, and building security.
Under general supervision, using manual and/or automated systems, perform routine library technical tasks such as assist students with recurring quick information and routine reference questions on general subjects and in the use of Canvas learning management system, basic Microsoft Office programs, assisting in the circulation and maintenance of the library's materials as well as providing excellent customer service to students, faculty, staff, and the public in a diverse and busy library environment.
The work schedule will be established at the time of hire, but will include a combination of day, evening or weekend work.
- Essential Tasks
- Provide direct customer service by answering basic informational, directional, and ready reference questions, referring customers to appropriate staff members for help;
- Perform library closing duties on a regular basis and library opening duties as needed;
- Locate, retrieve, and circulate library materials;
- Explain and interpret both Circulation and Library procedures, rules, and policies
- Shelve, shelf read search for library materials;
- Work with integrated library computer system and Microsoft Office/Google programs;
- Provide basic troubleshooting and maintenance for library equipment such as media equipment, vision readers, copy machines and printers;
- Assist with stacks maintenance and inventory;
- Assist library staff with emergency procedures;
- Assist in departmental and library projects;
- Related duties as required.
- Detail oriented;
- Exceptional organization skills;
- Proficiency using and troubleshooting computer applications (Microsoft Office, Outlook, Excel, and Access);
- Ability to work in fast paced, customer service environment;
- Ability to work both independently and as a team member;
- Ability to interact professionally with diverse population;
- Ability to communicate effectively, both verbally and written;
- Knowledge of library terminology, equipment and practices like automated circulation systems, library catalogs and Dewey Decimal System.
- High School graduation or equivalent; AND
- One year library experience; AND
- One year of customer service, receptionist or related public-contact experience, including face-to-face and written communication;
- Associate's Degree or Certificate in a related field and two years library/customer service experience. Associate's Degree in Library Science may substitute for one year of experience;
- Supplemental Information
PHYSICAL WORK ENVIRONMENT:
Requires the ability to sit, stand, stoop, reach, and twist on an intermittent basis, as well as lift up to 30 lbs; must be able to push a loaded book cart.