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Housekeeping Supervisor

at HHM

Posted: 10/19/2019
Job Reference #: 23414
Keywords: cleaning, laundry

Job Description

  • Posted Date4 months ago(7/25/2019 1:48 PM)
    Regular Full-Time
    Property Name
    Capitol Hill Hotel - Washington Dc
    200 C Street Southeast Washington Washington, DC 20003/1909 US
  • Overview

    Opportunity: Housekeeping Supervisor

    Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

    Potential Career Path

    Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

    Essential Job Functions

    • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
    • Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)

    • Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.

    • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
    • Issue cleaning supplies and equipment to associates.
    • On occasion, clean rooms or assist staff with cleaning rooms.
    • Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.
    • Supervise laundry employees, if applicable.
    • Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Practice safe work habits and wear protective safety equipment.
    • Assist in the breakfast area as needed.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma preferred.
    • Previous housekeeping experience or equivalent training required.
    • Previous supervisory responsibility preferred.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It