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Night Audit Representative (FT - $17.00)

at HCareers

Pay: up to $17/hour
The rate of pay starts at $17.00/hour with the ability to up-sell rooms and also earn points toward additional incentives based on your work performance
Posted: 9/16/2020
Job Status: Full Time
Job Reference #: 9447_1528221
Keywords:

Job Description



Radisson Hotel Group, formerly Carlson Rezidor Hotel Group, is one of the world's largest hotel groups with eight distinctive hotel brands, more than 1,400 hotels, in destinations around the world. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu®, Radisson®, Radisson RED®, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and prizeotel. Guests can benefit from the newly rebranded Radisson Rewards, formerly Club Carlson, a global rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards spans our global footprint and offers exceptional benefits to our guests, meeting planners, travel agents and business partners. Radisson Meetings offers a variety of fully-equipped spaces featuring fast free Wi-Fi, A/V technology and on-site contacts designed to make every event unique. More than 95,000 global team members work for the Radisson Hotel Group and at the hotels licensed to operate in its systems. The company is headquartered in Brussels, Minneapolis and Singapore.

For more information, visit www.radissonhotelgroup.com .

Location:

Country Inn & Suites by Radisson Bothell

19333 North Creek Parkway Bothell, WA 98011 USA

Do you see yourself as a Front Desk Representative working Nigh Audit?Do you enjoy helping others? Do you work well as part of a team member but yet independently? What's your passion? Whether you're into sports, shopping or music, at the Country Inn & Suites by Radisson - Bothell we're interested in YOU. At our hotel, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

The award-winning Country Inn & Suites by Radisson - Bothell is currently seeking an energetic, motivated professional for their Part Time Night Audit position. This role is responsible for checking guests in and out, closing out the day, informing guests of local attractions and sights, resolving guest issues and concerns, all while providing exceptional customer service. This position entails working overnight 11pm -7am FT Flexible days. The rate of pay starts at $17.00/hour with the ability to up-sell rooms and also earn points toward additional incentives based on your work performance. With this full-time opportunity, you will be eligible for 1 week of vacation after your 90-days to use within the first year.

Position Requirements:

    -Energetic, self-motivated and organized
    -Excellent written and verbal communication skills
    -Outstanding customer service acumen
    -Accuracy in cash/credit card handling
    -Ability to work in a fast-paced team environment
    -Ability to work a flexible schedule, including weekends, during the spring and summer months
    -Opera experience is a plus
    -Keeps current on hotel accommodations, services and local attractions
    -Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
    -Records resolutions to guest complaints on the "Make it Right" log
    -Prepares end of shift summaries and communications for management and other shifts
    -Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
    -Makes reservations in accordance with hotel's yield management practices
    -Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
    -Follows hotel policy on cash banks
    -Maintains confidentiality of guest information


Aligns with the "Yes I Can" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.

    -Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
    -Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
    -Provides genuine hospitality and teamwork on an ongoing basis
    -Assumes the responsibility to notice when the guest is not satisfied and works to resolve
    -Performs other duties required to provide the service brand behavior and genuine hospitality


PHYSICAL DEMANDS:


    -Ability to stand, stoop or bend for entire shift
    -Ability to lift up to 20 pounds


Benefits include 401(k) and hotel discounts, among others.

OTHER INFORMATION

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!