Guardian Real Estate Services

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Weekend Receptionist at Windsor Square - 1439

at Guardian Real Estate Services

Posted: 11/23/2019
Job Reference #: 1439
Keywords: office

Job Description

Guardian Management has an immediate need for a Part-Time Weekend Receptionist to join our experienced and committed team at Windsor Square!

Position Description:

Windsor Square is a 95-unit Senior Independent Living Community in Marysville, WA.

A Receptionist’s primary purpose is to support the Executive Director’s efforts to ensure that the property meets all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Front Desk Attendant is responsible for providing outstanding customer service to the residents, coordinating communication between departments and between residents and Executive Director, serve as a contact person for residents’ family members or legal representative, and assist with facilities/maintenance tasks during off-peak times.

For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative. Must have a minimum of one year experience in customer service, sales, marketing or a college degree in a related field.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

Qualification Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

•High school diploma or GED.
•At least one year of experience working in customer service, sales, marketing or a college degree in a related field.
•Excellent attention to detail and organizational skills.
•Strong mathematical skills.
•Ability to speak, read and write in English.
•Ability to communicate effectively and in a timely manner; both verbally and in writing.
•Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Schedule: 16 hours / week, Saturday-Sunday 8:30 AM - 5:00 PM.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

•Represent Guardian in a positive and professional manner at all times.
•Support Executive Director’s efforts to assure that the company’s efforts fully meet and exceed property management obligations.
•Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
•Coordinate communication between all various departmental functions ensuring an efficient flow of operations and compliance.
•Interacting and assisting with residents: recording work orders, referring questions/requests to appropriate administrative person or department.
•Communication between staff, residents, family members, and management including arrangement, follow through, and billing for special services for residents, including work orders, transportation needs, personal care, housekeeping and all other resident services offered as part of the service package.
•Serve as a contact person for members of each resident's family and other designated legal professionals as assigned in regards to resident files and accounting.
•Walk building to assume security, lock doors & close office in evening.
•Under direction of the Executive Director or Marketing Director, assist as back-up for tours, marketing, and some social events.
•Exercise professional judgment in assessing and effectively communicating any changes in resident's behavior or physical condition in a timely fashion and accurately and completely document all such changes within the required documents to all appropriate staff and other legal representatives for each resident.
•Under direction of the Executive Director or Marketing Director, maintain accurate and appropriate records for each resident, prospective resident, and employee, treating all as confidential.
•Represent Guardian Management and the elder community in a professional and ethical manner in the community.
•Assist with basic maintenance tasks (toilet flow, cleaning, recycling, etc.) as necessary during off-peak times.
•Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
•Accurately record time worked, adhere to time keeping guidelines including approving site staff time records on a daily basis.
•Establish and maintain collaborative working relationships between departments and with coworkers.
•Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
•Other duties as assigned by the Executive Director or Portfolio Manager.

Guardian Real Estate Services LLC – Company Description

Established in 1971 and headquartered in Portland, Oregon, Guardian Real Estate Services has evolved into a leading management, development and investment firm. Our company offers a diversified real estate service platform including property management, investments, development, and advisory services. Guardian delivers custom solutions by offering a higher level of expertise, resources and creative capacity to develop a unique approach for each client. 50 years of experience, combined with the long tenure of our key staff, contributes to our strength and sets us apart in the industry. Our stability and security comes from our legacy of experience, industry knowledge, and integrity.

Guardian is a distinguished leader in the multifamily housing arena with a team of highly qualified real estate professionals. The company’s vertically-integrated business model is sought by both private and institutional investors. Guardian’s management portfolio includes over 128 assets throughout 56 cities located in four states and is comprised of approximately 8,500 multifamily units. Guardian’s portfolio includes a diverse mix of market-rate, affordable and senior housing. Guardian holds ownership interests in 24% of the portfolio under management.

The Guardian Experience – Our People

The Guardian Experience: Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a 3rd generation family owned firm, Guardian’s growth and stability has evolved the company into a leading West Coast real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, 401(k), Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

AAP/EEO Statement

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.