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Account Manager

at auth0

Posted: 8/22/2019
Job Status: Full Time
Job Reference #: 116433fd-a48b-4c33-9df4-ce46e402a063

Job Description

Account Manager

Bellevue, Washington

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Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case. We like to think that we are helping make the internet safer.

We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our
vision and principles

Join us on this journey to make developers more productive while making the internet safer!

The Account Manager is the front line to retaining Auth0 identity-­as-­a-­service enterprise subscription customers and exploring up-sell potential for add-­on services. This individual will be the lead point of contact for all customer contract discussions and related negotiation decisions. The role requires great attention to detail related to contract terms and customer needs, ability to manage the sales process to close, and expert negotiation skills. Success will require early engagement with customers prior to their renewal date, identification of gaps between existing contract terms and current subscription terms and pricing levels, and assessment of potential for add-on services to raise contract value.


Successfully renew subscription contracts through direct customer interaction including contract review, service add­ on assessment, and negotiation of win­-win terms for highest customer retention and account revenue growth.

Properly forecast and close monthly and quarterly revenue exceeding targets.
Early identification of potential at­-risk accounts based on usage patterns assessment.
and contract expectation gaps.
Create win­-win sales proposals matching our subscribers' use cases and company goals.
Manage sales steps through CRM and other systems.

Skills and Abilities:

Excellent listening skills and engaging personality.

Strong negotiation skills with win­-win mindset.
Impeccable track record of quota attainment.
Ability to manage multiple contract negotiations per quarter for highest possible renewal rate.
Capability to work autonomously and in team setting depending on situation.
Solid organization capabilities to manage multiple opportunities and customer requests.
concurrently using our CRM and other tools.

Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

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